Privacy Policy

Last updated: July 24, 2026

AWTAR Shipping L.L.C ("AWTAR Shipping", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or use our car shipping services from the USA to Dubai, Afghanistan, and worldwide.

1. Information We Collect

We may collect the following types of information:

• Contact details: name, phone number, email address, and mailing address
• Shipment details: VIN, vehicle model, pickup location, destination, and condition notes
• Account and transaction data: quotes, invoices, payment references, and communication history
• Technical data: IP address, browser type, device information, and pages visited on our website
• Form submissions: pickup requests, contact inquiries, and customer service messages

2. How We Use Your Information

We use personal information to:

• Process pickup requests and provide shipping quotes
• Coordinate vehicle transport, customs clearance, and delivery
• Communicate with you about your shipment status
• Send service-related emails or messages you request
• Improve our website, customer support, and logistics operations
• Comply with legal, customs, and regulatory requirements

3. Legal Basis for Processing

We process personal data based on your consent, our contractual need to deliver requested services, our legitimate business interests in operating a global shipping company, and legal obligations related to export, import, and transport regulations.

4. Sharing of Information

We do not sell your personal information. We may share data with trusted third parties only when necessary to deliver our services, such as:

• Shipping lines, trucking companies, and port agents
• Customs brokers and government authorities
• Payment processors and IT/hosting providers
• Affiliated companies within the Awtar Group where relevant to your request

These partners are required to handle your information securely and only for the intended purpose.

5. International Data Transfers

Because we ship vehicles internationally, your information may be transferred to and processed in the United States, United Arab Emirates, Afghanistan, and other countries involved in your shipment. We take reasonable steps to protect data during such transfers.

6. Data Retention

We retain personal information for as long as needed to provide services, maintain business records, resolve disputes, and meet legal or customs documentation requirements. Pickup request records are stored in our secure database for operational and audit purposes.

7. Security

We use appropriate technical and organizational measures to protect your information, including secure servers, access controls, and encrypted email where supported. No online system is completely secure, so please avoid sending highly sensitive data through unsecured channels.

8. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate information
• Request deletion of data where legally permitted
• Object to or restrict certain processing activities
• Withdraw consent where processing is consent-based

To exercise these rights, email Info@AwtarGroup.co.

9. Cookies

Our website may use cookies and similar technologies to improve functionality and analyze usage. For more details, please read our Cookies Policy.

10. Changes and Contact

We may update this Privacy Policy from time to time. Continued use of our website after changes are posted means you accept the updated policy. Questions can be sent to Info@AwtarGroup.co.